Member Experience Maestro (Remote-friendly)

XP Health is seeking a proactive Member Experience Specialist to manage member inquiries via Zendesk and other channels, delivering empathetic, clear resolutions while upholding SOPs. You will collaborate with internal teams to improve processes, meet KPIs, and ensure high-quality member interactions in a fast-growing healthcare tech environment.
The role emphasizes cross-functional teamwork, accurate data handling, and ongoing learning in a dynamic, remote-enabled setting.

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