People Services Digital Consumerization Lead

Bristol Myers Squibb is seeking a People Services Digital Consumerization Lead to reimagine how employees and People managers interact with HR tools and processes, serving as an employee advocate and UX champion within the People Services Organization.
This role focuses on designing intuitive, consumer-grade experiences that reduce the need for documentation or support, leveraging AI and predictive analytics to anticipate employee needs and improve service delivery.
Key responsibilities

partnering with People process owners and HRIS teams
facilitating co-design sessions
empathy mapping
journey mapping
usability testing
simplifying complex workflows
developing prototypes
embedding guidance
benchmarking against best practices
establishing feedback loops
collaborating cross-functionally with IT, HRIS, Digital Workplace, Communications, and People program leads
Required qualifications

6+ years of experience in employee experience, HR operations, or UX design
strong grasp of design thinking and human-centered design principles
experience simplifying complex processes
expertise in qualitative research methods
excellent communication and influence skills
familiarity with Workday or similar HRIS tools
Preferred qualifications

experience in HR transformation or digital adoption projects
a background in service or product design
familiarity with tools like Figma, Mural, or Qualtrics
Location & compensation

This role is based in Tampa, FL
a salary range of $122,910–$148,938
plus additional incentives and stock opportunities
eligibility for BMS’s comprehensive benefits
Benefits & perks

medical
dental
vision
life insurance
disability coverage
401(k)
paid time off
family care services
tuition reimbursement
recognition programs
flexible work arrangements
reasonable accommodations
inclusive, equitable, and safe workplace
guidance on on-site, hybrid, or remote work depending on role requirements
strongly recommends all employees maintain up-to-date COVID-19 vaccinations

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