Transamerica is seeking a senior leader to head the Agent Experience & Insights team, partnering with senior stakeholders to define the customer journey and implement experiences across the business. The role drives measurable results aligned with Transamerica’s Future Fit culture, emphasizing customer centricity, agility and collaboration.
You will lead cross-functional teams, develop dashboards for real-time feedback, and foster a customer-centric change mindset across divisions.
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Director of Agent Experience & Insights
Transamerica · Baltimore, MD, USA ·
- Pay:
- 180.000 - 200.000
- Job type:
- Full Time