Transamerica is seeking a senior leader to head the Agent Experience & Insights team, partnering across Operations, Marketing, Distribution and IT to shape the customer journey. You will drive measurable, customer-centric change and oversee real-time feedback dashboards while guiding a CX team and embedding a future-fit culture.
The role demands executive communication, cross-functional program leadership, and mentoring to advance customer experience initiatives across the organization.
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Head of Agent Experience & Insights
Transamerica · Cedar Rapids, IA, USA ·
- Pay:
- 180.000 - 200.000
- Job type:
- Full Time