Director, Customer Experience & Innovation

City of Goodyear seeks a Director of Customer Service and Innovation to lead efforts across service channels, including the 311 Call Center, with a focus on elevating customer experience and service excellence. The role requires strategic vision, strong analytics, and people-centered leadership to advance city-wide initiatives.
The ideal candidate will drive performance, implement modern tools, and cultivate a culture of continuous improvement, collaboration, and innovation across departments.

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