Customer Experience Lead

Job Type

Full-time

Description

Job Summary

In this role, you will be responsible for ensuring excellent service delivery and smooth customer interactions. The ideal candidate will have exceptional communication skills, a customer-first mindset, and a passion for problem solving. This is an excellent opportunity for someone looking to make an impact in customer relations and contribute to a positive experience for our community.

Key Responsibilities

Handle customer complaints and escalations in a professional and effective manner
Coordinate and manage day-to-day customer service operations, ensuring timely and efficient service delivery
Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service
Process order, returns, and exchanges according to company policies
Maintain and update customer information in the company's database
Assist with training and development of customer experience leads, cashiers, and courtesy clerks
Participate in regular meetings to share feedback, suggest improvements, and collaborate on initiatives to enhance the customer experience.
Participate in monthly customer experience management meetings
Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management
Ensure compliance with all relevant policies, procedures, and legal requirements
Execute daily opening and closing procedures to ensure the store is ready for business
Manage cash register operations, including processing transactions, balancing tills, and performing accurate end-of-shift cash counts
Benefits Summary for Full Time:

Medical, Dental, Vision
401k
Employer Paid Life Insurance
Long Term & Short Term Disability
Hospital, Critical Illness, Accident
Paid Vacation and Paid Holidays
Sick & Safe Time
Shift differentials for working Sundays & Holidays
10% discount at any Mackenthun's locations
Referral bonuses
Dietitian services
Requirements

Education & Experience

High School Diploma or Equivalent
Proven experience in a customer service role, preferably within a fast paced environment
Skills & Competencies

Must be able to speak, read and write the English language
Strong problem solving abilities with a customer focused approach
Strong organizational skills with the ability to manage multiple tasks simultaneously
Ability to work effectively both independently and as part of a team
Positive attitude and a passion for helping customers
Desirable Qualifications

Comfortable using Google Suite
Working Conditions and Physical Demands
Constant standing, use of hands, reaching, and communicating
Frequent walking
Occasionally need to stoop, kneel or crouch
Occasional heavy liftings up to 25 pounds
Fast paced, multi faceted environment
Overtime may be required during peak times
Availability

Work 40 hours a week.
Early morning shift start time.
Availability to work every other weekend and some holidays.

Salary Description

$17 - $20/hour