Citizen Information Specialist — Public Help & Research

Commonwealth of Massachusetts in Boston is seeking a Public Information Specialist to answer citizen inquiries via telephone, email and mail, and to assist in making state government more accessible. You will be cross-trained to support other divisions and handle high-volume inquiries with courteous service.
The role requires strong written and verbal communication, reliability in a fast-paced call center environment, and the ability to use current computer platforms.

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