Inside Sales Coordinator

Overview The Inside Sales Coordinator builds and maintains strong relationships with existing and potential customers and handles customer inquiries and orders accurately and efficiently, with a passion for satisfying our customers. Responsibilities

Answer incoming calls and chat messages immediately. Process orders received via phone, email, fax, web and other sources. Process customer requests for returns and warranty claims. Follow-up with customers in a timely manner. Develop and maintain product knowledge needed to converse with customers. Identify and communicate potential issues and opportunities. Follow up with vendors.

Qualifications

High school diploma (Associates Degree a plus). Proficiency in computer skills and software, including Excel and Word. Proven working experience in a team environment. Strong phone contact handling skills and active listening. Customer orientation and ability to adapt/respond to different personalities. Excellent communication and presentation skills.
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