Video Team Operator

Eyeforce Customer Service Video Alarm Operator Becklar delivers the industry's only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event responsedesigned to act in the moments that matter most.
Headquartered in Ogden, Utah, Becklar is one of the nation's largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. valuesFun, Innovative, Relationship-driven, Service-focused, and Team-oriented.
At Eyeforce, a Becklar company, we monitor state-of-the-art video alarms to keep property and people safe. Our Customer Service Video Alarm Operators are our first line of defense to process video alarms in an accurate and timely manner while providing a high level of detail through our ticketing system. What makes us stand out is that at Becklar, We Care F.I.R.S.T. In other words, we care about each of our team members and subscribers, we're Fun, Innovative, we value Relationships, we give great Service, and we work together as a Team to extend Trust to those around us.
Reasons You'll Love Working Here:
Fully paid, hands-on training - we'll teach you everything you need to know for the job.
Free mental health assistance for you and your family
Great 401(k) retirement plan with company match
Competitive tuition reimbursement and continued learning opportunities
TONS of growth opportunities
NO SALES or Surveys, just helping people and protecting property!
A FUN team, company parties, work-life balance, weekly pay days, and more!
What You'll Do:
Process video alarm signals quickly, accurately and professionally
Provide a high level of detail through the ticketing process
Learn and use new software to complete multiple tasks
What We're Looking For?:
1+ year of customer service experience strongly preferred
Strong attention to detail is a must
Must be able to type, write, and speak English
Must be able to use technology efficiently for an extended amount of time
Minimum of 16 working hours per week
Shift (10pm-7am) but we are flexible with start and end times
Preferred Experience (but not required):
1 Year of phone customer service
1 Year of security experience
Bilingual is a plus
We are only hiring for Swings (2pm-10pm) or Graves (10pm-6am) but we are flexible on the start and end times
Eyeforce and Becklar, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.