Experience Transformation Lead: Customer Support & GenAI

Accenture is seeking a senior leader to drive customer support transformation for clients across industries. You will evaluate current service offerings, quantify value, and lead multi-disciplinary teams to redesign organizations, processes, and technology for optimal customer experiences.
The role emphasizes selling capabilities, agile delivery in a fast-paced environment, and building executive-level client relationships to achieve revenue growth and cost improvements.

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