Technical WriterWe are seeking a Technical Writer to join our Visa Secure global product team. Our technical writers create, edit, and format internal and client-facing documentation that guides customers through integrating with our products and services, including implementation guides, best practices, FAQs, technical specifications, and additional supporting materials.Key Responsibilities:Create and maintain comprehensive internal and client-facing documentation, including (but not limited to): implementation guides, program guides, technical reference materials, and best practices.Collaborate with product and engineering teams to understand technical concepts and present them in clear, accurate, and client-friendly language.Ensure all documentation is consistent, aligned with style guidelines, and technically correct through thorough review and editing.Own the documentation workflow process end-to-end, prioritizing JIRA tickets for active projects, setting intake and review meeting cadence with global product team members and publications to internal/external storage locations.Maintain inventory log of all documentation with latest working drafts, published versions while building capacity planning workbook for outlining essential due dates and progress against business needs and standard service-level agreements against publication processes.Leverage AI tools (OpenAI, Claude, etc.) for content drafting, style checking, and consistency reviews.Drive accountability with product owners on content, due dates, stakeholder engagement and publication supporting the end-to-end documentation process by engaging in 1:1 or group-based alignment activities.Skills: Technical writing, SOP, AI, product, payments, finance, financialTop Skills Details: Technical writing, SOP, AI, productAdditional Skills & Qualifications:Required Qualifications: 3–5 years of technical writing experience, preferably for client-facing products or technical materials which can include developers, fraud analysts, and payment professionals. Strong writing and editing skills with attention to detail and clarity. Interest in and some experience with AI tools for content creation or automation. Project management skills, in facilitating strong ownership, communication, organizational and collaboration skills.Nice to Have: Experience in the payments industry. Knowledge of AI prompt engineering techniques. Creative writing skills for product and/or feature overviews and positioningExperience Level: Intermediate LevelJob Type & Location: This is a Contract to Hire position based out of Foster City, CA.Pay and Benefits: The pay range for this position is $35.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave)Workplace Type: This is a hybrid position in Foster City, CA.Application Deadline: This position is anticipated to close on Aug 13, 2026.About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
In Summary: Technical Writer to join Visa Secure global product team . 3-5 years of technical writing experience, preferably for client-facing products or technical materials . Strong writing and editing skills with attention to detail and clarity . Strong project management skills, in facilitating strong ownership, communication, organizational and collaboration skills .
En Español:
Estamos buscando un escritor técnico para unirse a nuestro equipo global de productos Visa Secure. Nuestros escritores técnicos crean, editan y forman documentación interna y orientada al cliente que guía a los clientes mediante la integración con nuestros productos y servicios.Asegúrese de que toda la documentación sea coherente, alineada con las directrices técnicas, preguntas frecuentes, especificaciones técnicas y materiales auxiliares adicionales.Responsabilidades clave:Crear y mantener una documentación integral interna y dirigida al cliente, incluidas (pero no limitadas a): guías de implementación, guías del programa, materiales de referencia técnicos y mejores prácticas.Colaboran con equipos de ingeniería e ingeniería para comprender conceptos técnicos y presentarlos en un lenguaje claro, preciso y amigable con el cliente.Asegurarse de que todas las documentaciones sean consistentes, alineadas con las pautas de estilo técnico y técnicamente correctas a través de revisión y edición exhaustiva del proceso de trabajo, incluyendo (pero sin limitarse a) guiones de ejecución, guides de programas, materiales técnicos de referencia y buenas prácticas. Fuertes habilidades de escritura y edición con atención al detalle y la claridad. Interés y cierta experiencia en herramientas de IA para la creación o automatización de contenidos. Habilidades de gestión de proyectos, para facilitar una fuerte propiedad, comunicación, organización y colaboración.Bueno tener: Experiencia en la industria del pago. Conocimiento de técnicas de ingeniería rápida de AI. Si son elegibles, los beneficios disponibles para este papel temporal pueden incluir lo siguiente: Médico, odontológico y visión; Enfermedad crítica, Accidente y Hospital; 401 ((k) Plan de jubilación Contribuciones previas a impuestos y Roth después de impuestos disponibles; Seguro de vida (Voilaría voluntaria & AD&D para el empleado y dependientes); Discapacidad a corto y largo plazo; Cuenta de gasto sanitario (HSA); Beneficios en transporte; Programa de asistencia al empleado; Tiempo fuera/salida (PTO, vacaciones o licencia por enfermedad) Tipo de lugar de trabajo: Esta es una posición híbrida en Foster City, CA. Fecha límite de aplicación: Este puesto se prevé que cierre el 13 de agosto 2026.Acerca de Aston Carter:Aston Carter ofrece soluciones de talento de clase mundial a miles de clientes en todo el mundo. Estamos orgullosos de ser un ganador del premio ClearlyRated Best of Staffing® Platinum Award tanto para el servicio al cliente como para los talentos.La compañía es un empleador de igualdad de oportunidades y considerará todas las solicitudes sin tener en cuenta la raza, sexo, edad, color, religión, origen nacional, estatus de veterano, discapacidad, orientación sexual, identidad de género, información genética o cualquier característica protegida por la ley.Si desea solicitar una acomodación razonable, como la modificación o ajuste del proceso de solicitud de empleo o proceso de entrevistas debido a una incapacidad, envíe un correo electrónico a astoncarter administration@astoncarter.com para otras opciones de alojamiento.Ordenanza San Francisco Fair Chance: De acuerdo con la Ordenanza Fair Chance de San Francisco, para todos los puestos ubicados en la ciudad y condenación de San Francisco, consideraremos que se cumplen los requisitos definitivos con registros criminales y la detección de mentiras.Massachusetts Artificial Intelligence (AI) Detector de mentira: Este proceso requiere que nuestro equipo de inteligencia artificial continúe evaluando sus calificaciones y contrataciones, así que evalúen las aplicaciones civiles y asesoramos, incluidas las pruebas de responsabilidad civil de mano de obra, pero nos puede ayudar a valorar esta condición. Al solicitar, usted reconoce y acepta que su solicitud puede ser revisada utilizando herramientas de IA..