Customer Solutions Specialist

Calling all call center specialists! We have availability for YOU at our call center! Mahoney Environmental, a 70+ year-old successful, expanding service business, is a national leader in the collection and recycling of restaurant cooking waste materials. Our customers range from independent restaurants to national chains and food processing facilities.

Bilingual in Spanish is preferred but not required.

HYBRID 3 days in office, 2 days WFH.

Work schedule: Monday through Friday 10:00 am- 6:30 pm.

Starting rate: $22.55 an hour.

What you'll do:

Professionally handle 50-60 inbound calls for multiple lines of service

Assist and resolve customer requests and inquiries

Maintain and retain existing customers with an opportunity to grow the business

Assist with data entry, reports, and other assignments to support our sales team

Follow procedures for technical issues, multiple requests, as well as procedures for safety and environmental issues

Create work order requests and email proper groups based on priority issues

Occasionally make outbound calls on leads, create appointments for sales and follow-up on priority customer service concerns

Other duties as assigned

What you can expect:

This position requires you to sit at a desk 7 to 10 hours a day, taking incoming calls and/or managing off phone work

Significant daily interaction with customers, other internal team members and members of the sales team

Work is performed in an office environment with a moderate noise level and regular distractions

Regular use of computer, keyboard, and mouse

What you already have:

Bilingual in Spanish is preferred, not required

Strong multi-tasking, attention to detail and problem-solving skills

Excellent computer skills and phone etiquette are necessary. Min of 40 wpm

Strong knowledge of Microsoft Office (Outlook, Word, and Excel)

Keep a positive attitude under stressful situations is a must

High energy level and enjoys a fast-paced environment

Punctual

Possess a strong work ethic, team player mentality and customer service driven

At least 3 year's customer service experience, preferably in a call center setting. Inside sales experience a plus

Ability to lift 25 lbs

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

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