Lead Experience Design Strategist (US)

Work Location:

Mount Laurel, New Jersey, United States of America
Hours:

40
Pay Details:

$91,000 - $136,240 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
Line of Business:

Human Centered Design
Job Description:

The Lead Experience Designer owns and drives design strategies across multiple product areas, responsible for ensuring industry-leading integrated (end-to-end experiences) for enterprise customers/colleagues, agnostic of channel.
Depth & Scope:

Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
Integrates knowledge of the enterprise sub-function's or business line's overarching strategy in developing solutions across multiple functions or operations
Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
Leads cross-functional teams or projects with significant resource requirements, risk and / or complexity
Independently manages end-to-end functional programs
Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
Takes day to day direction from Product Owner, Tech Leads and UX Design Lead within their platform/journey
Education & Experience:

Undergraduate degree or equivalent work experience
7+ years of experience, preferably in digital design, interaction and visual design
Preferred Qualifications:

Expertise in Figma, JIRA, confluence, sharepoint
5+ years of experience is preferred
Proven track record of leading design teams
Post-graduate degree in psychology, human factors, design, or related discipline preferred
Proven competencies across the user experience lifecycle (e.g., user experience strategy, service design, visual design, user research).
Ability to present and justify design decisions to senior leadership
Experience in coordinating design resources across a large volume of intakes, and successfully prioritize
Customer Accountabilities:

Leads the planning and development process of the Bank's digital interface design standards, usability guidelines, accessibility guidelines and development methodologies
Works with marketing to ensure efforts result in web sites reflective of the Bank's branding and market positioning strategies
Leads user-centered design methodologies to ensure ideas are accessible and based on customer needs
Leads and directs the production of site maps, prototypes and the creation of graphics or icons for Bank's digital properties
Participates in all phases of the product development lifecycle, including product ideation and definition, user research, feature team scoping/planning, estimating effort, design, post-launch evaluation and stakeholder communication
Works closely with the Tech Leads, Product Owners and product family to plan stages of digital feature implementation in the roadmap / release cycles and develop the best solutions for customers
Leads and directs the development of design utilizing user-centered design principles, directing other designers or content development staff as assigned, while coordinating the effort of cross-functional teams
Leads Human-Centered Design activities setting direction for designers in pods
Shareholder Accountabilities:

Adheres to enterprise frameworks or methodologies that relate to experience design activities for our business area
Ensures respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
Participates in cross-functional / enterprise / initiatives as a experience design subject matter expert helping to identify risk / provide guidance for complex situations
Conducts internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
Conducts meaningful analysis at the

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