Head of Customer Experience — Remote Growth & Retention Leader

Mandala Scrubs is seeking a Head of Customer Experience to own customer service end to end and lead a team of 12 reps across email, chat, and social. You will transform reactive support into a proactive function that drives retention and signals to product and ops.
This builder role reports to the Head of Growth and offers latitude on tooling, staffing, and policy. You will manage a distributed team, optimize CX metrics, and own the helpdesk stack with an emphasis on AI deflection and scalable

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