Web Accessibility Consultant

Job Title: Web Accessibility Consultant
Location: Nashville, TN (Hybrid)

Key Responsibilities:
Website Accessibility Compliance
Conduct audits and implement updates to ensure internal and external HR websites meet ADA Level AA and WCAG standards, including remediation of accessibility issues.
Content Refinement and Optimization
Review, edit, and restructure web content to improve clarity, usability, and accessibility for diverse audiences, including employees and the public.
Website Redesign Support
Collaborate with stakeholders to modernize website structure, navigation, and design aligned with user-centered design principles and the Centers of Excellence model.
Accessibility Training and Guidance
Provide training and resources to HR staff and content contributors on accessibility standards, inclusive design, and compliant content practices.
Governance and Review Processes
Establish and document ongoing accessibility review processes, content standards, and maintenance workflows to ensure sustained compliance.
User Experience (UX) Enhancement
Analyze user behavior and feedback to recommend improvements that increase engagement, usability, and customer satisfaction.
Graphic Design Support
Develop or refine visual elements (graphics, layouts, templates) to ensure accessibility compliance and alignment with branding standards.
Minimum Education & Experience:

Bachelor's degree in web design, Digital Media, Communications, Information Technology, or a related field; or equivalent combination of education and professional experience.
3+ years of experience in website management, digital accessibility, UX design, or content strategy.
Required Knowledge, Skills, and Qualifications (NSQs):
Demonstrated experience implementing ADA/WCAG 2.0 or 2.1 Level AA accessibility standards.
Experience with Adobe Experience Manager (AEM) and website governance practices.
Familiarity with accessibility testing tools (e.g., WAVE, Axe, Siteimprove, or similar).
Strong understanding of user-centered design and plain language principles.
Preferred Qualifications:

Accessibility certifications (e.g., CPACC, WAS, or equivalent).
Experience working in government, public sector, or large enterprise environments.
Experience supporting intranet platforms and external public-facing websites.