Program Manager

Company Overview

MSIG USA continues to grow! Company Overview: MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.
Summary / Job Purpose

The Program Manager is responsible for underwriting and managing profitable program business within an assigned territory, ensuring alignment with corporate objectives and regulatory requirements. This role oversees the full lifecycle of program evaluation, onboarding, monitoring, and performance management while serving as a key liaison between Program Administrators and internal stakeholders.
Essential Functions

Manage relationships with external Program Administrators to ensure programs are structured and operating in compliance with admitted market requirements.
Conduct market research on proposed programs and industry trends to develop recommendations on entering new program niches.
Oversee assigned program business throughout the evaluation, onboarding, and ongoing monitoring stages of the program lifecycle.
Actively monitor Program Administrators’ underwriting activities to ensure adherence to delegated underwriting authority, approved pricing methodologies, and state/bureau filing standards.
Review, evaluate, and recommend updates to program underwriting guidelines in collaboration with MSMM Product Line Managers to ensure alignment with MSMM risk appetite.
Monitor underwriting profitability and production results for assigned programs and develop action plans, including rate adjustments when necessary.
Serve as the referral underwriter for risks exceeding the Program Administrator’s delegated authority.
Collaborate with the Product Development team to design and refine program‑specific coverage offerings.
Oversee the underwriting components of multidisciplinary program audits.
Partner with internal departments to ensure timely receipt and accuracy of bordereau data, as applicable.
Complete Program Underwriting Unit projects and ad‑hoc requests in a timely and accurate manner.
Supervisory Responsibilities

This position does not include supervisory responsibilities.
Qualifications / Education & Experience

Bachelor’s degree preferred.
CPCU designation or other insurance‑related coursework preferred.
Minimum of 3 years of commercial lines underwriting experience required.
Salary

The base pay range is $120,000.00-125,000.00. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location.
Additional Benefits

Healthcare and Retirement Benefits
Comprehensive medical, dental, and vision coverage
401(k) with a generous employer match and profit-sharing contribution
Wellness incentive program
Life and accidental death and dismemberment (AD&D) insurance
Flexible spending programs
Short-term and long-term disability plans
Additional Benefit Programs
Paid time off program
Paid charitable leave
Paid parental leave
Tuition reimbursement program
Personal insurance (auto/homeowners) discounts
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Company Culture

It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!
Equal Employment Opportunity Statement

It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.
Employee Role Statement

Each employee plays an important role which contributes directly to the success and continued growth of MSIG.
Company Overview (additional)

MSIG Holdings (U.S.A.), Inc. (MSIG) is a wholly owned subsidiary of the MS&AD Insurance Group Holdings, Inc. – one of the top ten property-casualty insurance groups world-wide. Our Group has capital in excess of $25 Billion, operations in more than 40 countries and nearly 40,000 personnel located globally.
US Operations

MSIG in the U.S. is comprised of three insurance companies with licenses in all fifty states as well as Puerto Rico and the District of Columbia. These companies and five other subsidiaries, deliver state of the art risk financing programs, insurance products, risk engineering and claims management services that enable our clients to effectively and efficiently manage their risks.
Ratings

Our insurance companies share the A.M Best’s A+ XV Rating and Standard & Poor’s A+ Rating of our Japan-based parent.
Clientele

Our clientele runs the gamut from small and mid-sized, sole-proprietorships, partnerships and corporations, up to some of the largest and most sophisticated multinational corporations operating in the U.S. and globally.
Service Focus

The vast majority of clients seek our support related to Commercial Lines insurance products including Commercial Property and Liability Insurance products. However, through our subsidiary – Seven Hills Insurance Agency, LLC. – we are able to provide Personal Lines Insurance products including homeowners, renters, automobile, etc.
Specialties

Specialties: All Risk Property, Commercial Liability, Automobile, Workers Compensation, Management Liability, Marine, Excess & Umbrella, Claims Management, Risk Engineering services, etc.

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