Marketing Coordinator

Marketing Coordinator
Who We Are
OneSpaWorld is the pre-eminent global provider of health and wellness services at sea and on land, operating spas on cruise ships and at resorts around the world. We are innovators in wellness, beauty, rejuvenation, and transformation, dedicated to the highest quality standards while continually evolving with new advances in the wellness industry.

The Opportunity
We're looking for a highly organized, detail-driven Marketing Coordinator to keep our marketing engine running across multiple spa brands and regions. This is an integrated communications role centered on project management and traffic coordination (about 90% of the role), with the remainder spanning digital execution, content operations, and brand stewardship.

If you love bringing order to fast-moving projects, working across disciplines, and collaborating with a global team, this role is your launchpad into a marketing career in the wellness, travel, and hospitality space. No prior marketing experience required — we'll teach you the rest.

What You'll Do
Project Management & Traffic Coordination

Partner with the Traffic Manager to manage creative and print projects — communicating with stakeholders, organizing and archiving creative jobs, and processing POS promotions, discounts, and marketing information

Coordinate and maintain our project management tool (Wrike) for internal and client launches and campaigns

Help create and roll out new promotional SOPs for our Resorts division alongside the Traffic Manager and Operations

Serve as Traffic Manager backup during absences, maintaining continuity across workflow routing and the marketing inbox

Coordinate work with outside agencies, printers, entertainers, and vendors, and oversee Upwork projects from posting and vendor vetting through completion

Digital & E-Commerce Support

Update and maintain website content across OneSpaWorld, Mandara Spa, and TimeToSpa — loading new products and publishing page updates using pre-approved copy and imagery, in coordination with the E-Commerce team

Load, QA, and schedule email campaigns for resorts and TimeToSpa, confirming deployment details, audience segmentation, and send schedules prior to launch

Conduct regular audits of brand websites, spa landing pages, and partner and hotel sites to ensure consistency, accuracy, and alignment with current partner standards

Content, Events & Brand Operations

Co-plan events with the Digital Content Manager, ensuring the field receives deliverables on time and seeing logistics through to execution

Support in-office content production, including filming, photography, and camera operation for educational and promotional videos

Manage and organize marketing collateral, databases, and promotional discounts, memberships, and packages in the POS system; maintain assets across DAM and Box platforms

Handle daily administrative tasks that keep the marketing function coordinated and support Marketing Managers on projects as needed

What You Bring

Enthusiasm, dependability, and a real interest in marketing — a friendly demeanor, strong work ethic, and desire to learn are musts

Exceptional planning and organization skills; you know how to prioritize, multi-task, and deliver accurately and on time in a fast-paced environment

Excellent verbal and written communication, with outstanding grammar and proofing skills

A proactive, independent work style paired with a team-player mindset

High attention to detail with strong research, analytical, and critical-thinking skills

Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Outlook

Bonus Points For

Bachelor's degree in Marketing, Communications, or a related field

Experience in spa, wellness, fitness, cruise, travel, or hospitality

Experience collaborating with a global team of internal and external stakeholders

Knowledge of HTML, Adobe InDesign, Illustrator, Photoshop, and/or photography

Experience with Book4Time or a similar POS system

Why OneSpaWorld
You’ll join a global leader in wellness at sea and on land, work across iconic spa brands, and build hands-on experience in every corner of modern marketing - from traffic and project management to e-commerce, content production, and events.

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