Account Director - NYC

Cooltura is an award-winning, independent creative agency specializing in

social-first and short-form video content

for TikTok, Instagram, YouTube Shorts, and social platforms.
We work with ambitious global brands across

Luxury, Fashion, Retail, CPG and Lifestyle , combining creative thinking, cultural insight, and agile production to create content that earns attention and drives impact.
With hubs in

Milan, London, and New York

and an international team working across markets, we bring a global perspective to everything we do.
The Role

We’re looking for an

Account Director

to join our New York team and lead key client relationships across multiple verticals, with a particular focus on

Luxury, Fashion and Retail .
You’ll sit at the intersection of

client leadership, creative strategy, social media, and production , acting as a trusted partner to our clients while ensuring our teams deliver exceptional work.
This role is ideal for someone who understands brands, loves social and culture, and knows how to turn a client challenge into a strong creative opportunity. You’ll be comfortable moving between strategic conversations, creative development, production, project management, and commercial discussions.
We’re looking for someone who is

entrepreneurial, creative, organized, and proactive

- someone excited to take ownership of their accounts and contribute to Cooltura’s continued growth in the US.
What You'll do

Own and develop relationships with

key Cooltura clients , acting as their primary day-to-day strategic partner.
Lead accounts and projects from

brief through strategy, creative development, production, and delivery .
Understand clients’ businesses, brands, audiences, and objectives, translating them into clear and inspiring briefs for internal teams.
Contribute to

creative and social strategy , bringing ideas and opportunities that feel relevant to each brand and native to the platforms where they live.
Collaborate with creative, strategy, production, and social teams to develop

social-first concepts and short-form video content .
Lead client presentations, creative reviews, status meetings, and strategic conversations.
Manage multiple projects, timelines, budgets, scopes, and deliverables while maintaining a high standard of work.
Manage client expectations and feedback, ensuring clear and proactive communication throughout each project.
Identify opportunities to

grow existing accounts , expand scopes, and develop longer-term partnerships.
Contribute to pitches, proposals, and new business opportunities.
Coordinate internal and external teams, ensuring everyone is aligned on objectives, responsibilities, timelines, and deliverables.
Stay on top of

social trends, creators, platform developments, emerging formats, and cultural conversations , bringing relevant opportunities to clients.
What We’re Looking For

Proven experience in

account management, client services, social media, advertising, or integrated marketing , ideally within a creative, social, digital, or production agency.
Experience managing recognized brands and complex client relationships; experience within

Luxury, Fashion, Beauty, or premium consumer brands

is a strong plus.
Strong understanding of

social-first marketing and short-form video , particularly TikTok, Instagram, and YouTube Shorts.
A creative and strategic mindset with the ability to translate client objectives into compelling ideas and briefs.
Confidence working directly with marketing, brand, and creative stakeholders.
Strong presentation and storytelling skills.
Experience with

project scoping, budgeting, timelines, and resource coordination .
Excellent organizational skills and the ability to manage multiple projects and priorities simultaneously.
A collaborative mindset and the ability to work effectively across creative, strategy, production, and client teams.
An entrepreneurial attitude - proactive, resourceful, solutions-oriented, and comfortable working in a fast-paced independent agency.
Fluent English and Italian are required.
A degree in Marketing, Advertising, Business, Communications, or a related field is welcome, but

relevant experience and demonstrated ability matter most .
5 years of relevant experience/ agency experience.

Why Cooltura

You’ll join an international, entrepreneurial team working at the intersection of

creativity, culture, and social media . You’ll have the opportunity to work with exciting global brands, collaborate across New York, Milan, London, and beyond, and play an active role in growing Cooltura’s presence in the US.
We move fast, care deeply about the work, and believe the best ideas come from people who are curious, collaborative, and willing to challenge the expected.

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