Digital Knowledge and Communications Lead

Title: Digital Knowledge and Communications Lead
Location: Cupertino, CA (Hybrid)
Duration: 6 months (possibility of extension)
Implementation Partner: Infosys
End Client: To be disclosed
JD:

- Create, manage, and continuously improve content across multiple platforms.
- Define and drive the overall content and communication strategy for managing. Knowledge across audiences (internal/external) and aligning with business goals, user needs and priorities.
- Evaluate existing content platforms and make recommendations based on the need for users, content delivery and scalability.
- Monitor content performance using engagement analytics and user feedback; adjust strategy as needed to optimize value.
- Ensure existing content (sites, repositories, news articles, playbooks, guides) is maintained after each release.
- Provide training and support to admin users, enabling them to contribute high-quality content and use platform functionality effectively.
- Adapt content and communication strategies based on adoption trends and user behavior insights.
- Create and manage internal and external communications plans including announcements, newsletters, and stakeholder updates.
- Develop and apply visual elements-such as logos, illustrations-to support content clarity and engagement.
- Analyze design challenges and provide creative, effective solutions that enhance the user experience.
- Manage multiple content and adoption projects concurrently while meeting deadlines and quality standards.

Qualifications

- Excellent communication skills, with the ability to work collaboratively with cross-functional teams and with consultants.
- A Bachelor's degree in Marketing, Communications, Journalism, or a related field.
- Proven experience in content curation, social media management, or digital marketing.
- Exceptional research, analytical, and writing skills.
- Background in Knowledge Base creation, UX/UI and Knowledge Management principles
- Familiarity with tools for website creation and SEO best practices
- Strong organizational skills and the ability to work both independently and within a team in a fast-paced, agile environment.