Relationship Management Manager

The Relationship Management Manager will lead a team of Wholesale Relationship Managers and will have responsibility for assigned portfolio performance and YMFUS service levels. All efforts will be led by the Dealer Profit Maximization (DPM) principle and will include: maximizing order flow, response to escalated service requests, ensure dealers have adequate credit lines, oversee collection of amounts due, monitor collateral exceptions, proactively identify risk and collaborate with YMFUS leadership on growth and service opportunities.
What You'll Be Doing

Lead a team of Wholesale Relationship Managers - Hire, manage, motivate, evaluate and develop staff on portfolio control and risk management operations of the wholesale finance portfolio.
Responsible for oversight of individually assigned portfolio as well as assigned portfolios of direct reports. Oversight includes all customer service and collection activity.
Responsible for oversight of daily AR adjustments, recoding of status items, overlines, unit transfers and other transactions within team and individually assigned portfolios, ensuring that submissions are JSOX compliant
Responsible for bringing troubled accounts to resolution through either liquidation, rehabilitation or charge-off within assigned portfolios
Partner with the Legal Department and Risk Group to assign accounts out for repossession and/or debt recovery
Assist in the development of departmental procedures and recommend changes or improvements to drive business results
Develop and implement key account strategy with goal of growing business across the YMUS and YMFUS organizations.
Assist with the development and on-going training of Wholesale Finance team members
Represent the YMFUS wholesale group at dealer events and sales meetings exemplifying the YMFUS values at all times
The position will have great autonomy to manage the assigned portfolio, with some oversight from the Senior Portfolio Manager. This role will have direct management of key accounts within the assigned portfolio as well as an estimated 3-4 direct reports (and their respective portfolios).
Perform other duties as assigned
What You Need To Be Successful

Bachelor's Degree in business, finance or accounting preferred
Minimum 2 years' experience in commercial finance, preferably within the wholesale finance industry
Proficiency in Microsoft Office Suite
SAP experience a plus
Prior experience managing troubled and/or problem accounts a plus
Ability to understand and interpret financial statements a plus
Strong problem-solving skills and the ability to manage multiple tasks simultaneously
Proven track record of providing excellent customer service
Exceptional interpersonal and communication skills, both oral & written
What's In It For You

401(k) and Profit Sharing
Fertility Benefits
37.5 hour work-week
Medical, Dental, Vision
Life and AD&D Insurance
Wellness Program
Short-Term Disability Coverage (for hourly roles)
Long-Term Disability
Student Debt Repayment Benefits
Ability to borrow Yamaha product
Reports to: Department Manager
Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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