Director of Client Development

The Director of Client Development will work with the Member Company President as well as the Communitas leadership to implement all sales initiatives for their respective member company.To perform this job successfully, the individual must be able to perform each essential duty, meet expectations, establish relationships and communicate effectively. The requirements listed below are representations of the knowledge, skill and/or ability required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Focuses on signing new accounts, developing key relationships within respective markets, selling Communitas Services to new and current clients to reach expected 10% YOY net account growth

Maintains, cultivates, and develops existing and potential clients through retention and marketing procedures

Creates strategic partnerships with developers and builders to yield long term business

Carries out market research on prospective growth areas, competitive markets and industry trends

Identifies, cultivates, manages and tracks new opportunities, responds to and follows up on potential client inquiries using appropriate methods, and provides support with statistical reports, creates and implements “focus community” marketing plans (i.e. high-profile communities) or top 25 list

Analyzes the effectiveness of existing markets, vendor referrals and critical tools

Reviews advertising sources to maximize branding and messaging. Monitors budgeting of marketing expenses.

Proactively identifies where help is needed to react to large scale or higher end accounts

Develops business plan to achieve growth goals by identifying, advancing and closing deals by working with their respective office to set “road map” for growth within their market, including target market/vendor relationships/education programs/local tradeshows/advertisements/grassroots efforts/local government relations

Drives and supports various activities, such as, cross-marketing, community events, vendor relationships, services and social media

Oversees the preparation and routing of all sales contracts for the office. Ensure that business strategies are implemented and that expiring contracts are proactively renewed in accordance with those strategies

Leads the effort to target new contract accounts and ensure the stated contractual objectives are met and share the same with staff upon start of contract

Provides coaching to all employees (at President direction) on target account plans and ensure employees have the appropriate sales goals and can assist in services sales efforts

Ensures that the CRM tool is updated and current and that all key customer information, leads and target accounts are stored and managed

Analyzes the success of lead generation efforts and set aggressive account development goals

Ensures sales tools (sales reports, KPIs, budget targets) are clear and shared with President

Identifies opportunities for acquisition to the President and RVP

Attends Sales and marketing training workshops, and industry related functions where applicable

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:
Bachelor's degree preferred and/or a minimum of three year’s experience in industry related sales.

LANGUAGE SKILLS:
Ability to read, analyze, and interpret complex documents. Ability to respond effectively to highly sensitive inquiries or complaints. High level written and verbal communication skills including the ability to make effective and persuasive speeches and presentations to top management, public groups, and/or boards of directors. Knowledge of group dynamics is a plus.

REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions

OTHER SKILLS and ABILITIES REQUIRED:

Ability to gain a strong understanding of Communitas, our value proposition, core values, services, policies and procedures

Ability to develop relationships that will help foster opportunities for big market growth

Thoroughly understand prospects business and key value drivers by driving two-way communication

Build Value through Communitas’s unique insight, experience and solutions

Excellent problem-solving skills to create solutions to cut cost, increase property values, create community involvement and provide superior level of service

Ability to follow through to maintain timeline consistency

Must have clean driving record and clear background and drug screening

CUSTOMER SERVICE SKILLS:

Demonstrates commitment to deliver outstanding customer service to current and potential clients

Takes ownership to personally resolve problems or ask for assistance

Listens well, asks clarifying questions, and communicate well

Committed to following up with in a timely manner

Takes initiative to recognize and address problems quickly and decisively

Self-motivated with ability to work in an unstructured environment

Knowledge of MS office 2000, Excel and Word

NON-ESSENTIAL RESPONSIBILIITES:
Assist with other jobs and duties as necessary

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to lift/carry reports and materials, move about the office, effectively use computer and filing system, communicate efficiently and effectively on phone and in person, and complete required paperwork; and to travel by air and/or ground carrier.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly subjected to constantly changing priorities, time pressures and constraints, and a high level of job-related stress.

#J-18808-Ljbffr