Technical Illustrator & Publications Specialist (Hybrid: 3 days office/2 days WF

Technical Illustrator & Publications Specialist (Hybrid: 3 days office/2 days WFH, after completing onsite product training)
Locations
Showing 1 location

Duryea, PA 18642, USA

Hybrid

Salary : $51,500 USD per year

Full-Time

Requisition #: TECHN004229

Description
DESCRIPTION/JOB SUMMARY
To produce accurate and timely print and online documentation that will assist Product Support Technicians and customers with the ordering of replacement parts and the troubleshooting of products

RESPONSIBILITIES/DUTIES

Perform document content research and multi-task with Technical Illustrators, Engineers, Product Management and Technical Service

Compile and maintain electronic and mechanical information for use in Illustrated Parts Breakdowns (IPBs), trouble-shooting guides, and any other documentation that is necessary for the technical and operational support of our products and component parts

Assist in creating order forms using Adobe InDesign

Create exploded-view technical illustrations and illustrated parts breakdowns from engineering drawings, CAD models, physical products, photographs, and other source material

Develop and maintain corresponding parts lists, callouts, item numbers, descriptions, quantities, and assembly relationships

Interpret engineering BOMs and translate engineering data into service- and customer-facing parts documentation

Create Engineering Change Orders (ECOs) to create or revise Order Forms and Illustrated Parts Breakdowns (IPBs) in Agile Project Management

Participate in Bill of Materials (BOMs) verification breakdowns

Collaborate with Engineers, Product Management, Technical Service, and Manufacturing Engineering as needed

Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management

Complete the annual CTPAT Security Training

Focus on continuous improvement, and consistently demonstrate good business judgment

Work effectively with all Pride departments to exceed internal and external expectations

Pride retains the discretion to modify duties and/or assign other duties as necessary

REQUIRED SKILLS

Must be a friendly team player, professional, detail-oriented, and honest

Must have the ability to:

Multi-task, problem-solve, and prioritize in a fast-paced working environment

Use hand tools and standard power tools

Read and comprehend work instructions and BOMs

Identify mechanical and electrical parts, and hardware

Must have:

Relentless drive to achieve advancement and continuous improvement

Intermediate working knowledge of Microsoft Office Word and Excel

Excellent verbal and written communication skills

Excellent web navigation skills

Basic mathematical skills

Excellent organizational skills

PREFERRED SKILLS

Basic working knowledge of Adobe Desktop Publishing Software preferred

Basic understanding of electro-mechanical schematics preferred

Basic familiarity with SolidWorks 3D geometry renderings preferred

REQUIRED EXPERIENCE

At least 1 year of experience in technical writing, Graphic Design, or Desktop Publishing,

OR

At least 6 months of experience with 3D CAD visualization, or CAD-derived illustration tools, OR

OR

At least 6 months of experience interpreting engineering drawings, BOMs, assembly drawings, and 3D CAD models,

OR

In lieu of experience, an associate degree or higher in a field related to Graphic Design, Technical Writing, or Engineering Design

PREFERRED EXPERIENCE

At least 3 years of experience in technical writing or a technical service role experience preferred

At least 1 year of Graphic Design or Desktop Publishing and Layout experience preferred

Current or previous successful employment experience with Pride Mobility Products Corporation preferred

REQUIRED EDUCATION

High School Diploma or GED

PREFERRED EDUCATION

Associate degree in Graphic Design or Technical Writing related field preferred

REQUIRED QUALIFICATIONS

Must be legally authorized to work in the United States without sponsorship now, or in the future

DETAILS

This job description is not intended to be all-inclusive

In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act

Pride Mobility Products®/Quantum Rehab® is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law. Pride Mobility Products®/Quantum Rehab® is an Aff

irmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.

If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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