Production Technician

IT Manufacturing Support TechnicianTesla has an opportunity for an IT Manufacturing Support Technician at its Austin, TX location. If you are a technical expert in various areas, thrive under pressure, enjoy solving problems, love working your way through chaos, and get bored with mundane IT tasks, then this role is for you. The IT Manufacturing Support Technician is a unique role on the front lines of Tesla manufacturing. We solve problems every day and interact with different technologies to support Tesla's mission to accelerate the world's transition to sustainable energy.ResponsibilitiesPrimary responsibility is to keep manufacturing lines runningInstall, support, upgrade, replace, and remediate all IT hardware along manufacturing linesQuickly respond to requests and incidents from our customersTroubleshoot Hardware, Operating System and software issuesTroubleshoot Network issues from the client up to the switch and IDFInterface with the various manufacturing groups to understand issuesInterpret how to solve long term needs within the framework of IT MFG standardsRequirementsMinimum of 5 years' experience within a desktop support or system admin roleExperience troubleshooting hardware issues and replacing hardware on Windows machinesExperience troubleshooting printings, barcode scanners, hand held radios, digital signageExperience troubleshooting basic client-side network (DHCP, DNS, Static IP) problemsMust have good communication skillsMust be available for swing shift, weekends, and on-call supportLinux support experience a plusNetwork hardware support experience a plusBasic knowledge of Active DirectoryDev/Ops experience a plusCompensation & BenefitsBenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:Medical plans > plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&DShort-term and long-term disability insurance (90 day waiting period)Employee Assistance ProgramSick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks program