Customer Service Account Manager

Customer Service Account Manager Industry: Manufacturing
Location (city, state): Elk Grove Village, IL
Assignment Type: Direct Hire
Pay: $65,000 $72,000 / year
Work Schedule: MondayFriday, standard business hours; hybrid schedule with one remote day per week
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About The Company: Our client is a growing global manufacturing organization with an expanding presence in the United States. This is an excellent opportunity to join a collaborative team where you will play an important role in supporting customers, sales, and day-to-day business operations.
Job Description: We are seeking a detail-oriented Customer Service / Account Manager to oversee customer accounts and provide support throughout the order process. The ideal candidate will be comfortable managing multiple priorities, communicating with customers and internal teams, and working in a fast-paced manufacturing environment.
Key Responsibilities: Process and monitor customer orders using an ERP system
Keep account and customer records accurate and up to date
Handle customer questions and requests through phone and email
Serve as a primary point of contact for assigned customer accounts
Partner with sales teams to support customer needs and account activity
Coordinate returns, customized orders, and recurring order arrangements
Investigate customer concerns and provide timely resolutions
Provide shipping support and coordination as needed during busy periods
Work closely with production, sales, marketing, and logistics teams
Develop a strong understanding of products to confidently assist customers with general product and technical questions
Qualifications: At least 3 years of customer service experience within a manufacturing environment
Experience working with SAP and/or Salesforce
Strong organizational skills and exceptional attention to detail
Ability to effectively manage multiple tasks and priorities
Excellent verbal and written communication skills
Ability to thrive in a high-volume, collaborative workplace
High school diploma or equivalent required
Additional Details: Business casual work environment
Immediate/quick start opportunity
Comprehensive onboarding and training provided
Benefits eligibility within 30 days of hire
Perks: Hybrid flexibility with one remote workday per week
Collaborative and supportive team environment
Competitive salary
Comprehensive benefits package
Opportunity to grow with an expanding organization
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.