Business Development Center Team Lead

BDC Team Leader – Automotive
Lunghamer Automotive Group is looking for an experienced BDC Team Leader to lead, motivate, and grow our Business Development Center.

This is not an entry-level position. Candidates must have previous automotive BDC/call center experience AND management or team-lead experience. We’re looking for someone who knows how to drive activity, coach a team, hold people accountable, and most importantly— get appointments in the door.

Responsibilities

Lead, coach, motivate, and hold the BDC team accountable

Monitor daily calls, leads, appointments, show rates, and results

Coach phone skills, objection handling, texting, emailing, and follow-up

Ensure internet leads and inbound opportunities are handled quickly and correctly

Make outbound calls and work leads alongside the team

Train and onboard new BDC representatives

Monitor CRM activity, tasks, notes, and lead follow-up

Help establish daily and monthly goals and keep the team focused on hitting them

Work closely with sales management to maximize appointments, shows, and sold opportunities

Create a positive, competitive, high-energy team environment

REQUIRED Experience
Applicants MUST have:

Previous automotive BDC and/or call center experience

Previous management, supervisor, or team-lead experience

Strong phone and customer-service skills

Experience working in a CRM and managing lead follow-up

Proven ability to coach and motivate a team

Strong organizational and time-management skills

The ability to lead by example and jump in wherever needed

We’re looking for someone who can take ownership of the department, develop their team, drive results, and create a culture where people want to win.

If you have proven BDC/call center leadership experience and are ready for your next opportunity, we want to hear from you!

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