Business Development Manager - State Farm Agent Team Member

Business Development Manager – State Farm Agent Team MemberCraig Vickers – State Farm Agent Keene, NH | Full-Time Salary: $55,000–$75,000 per year, depending on experienceThe Opportunity The Craig Vickers State Farm Agency in Keene is looking for an organized, outgoing, creative, and highly motivated individual to join our team as a Business Development Manager. This is a unique position that combines business development, marketing, customer experience, and direct support of the agency owner. This is not a traditional insurance sales position, nor is it simply an administrative position. Your job is to help us create opportunities. That may mean developing a campaign to reconnect with existing customers, creating content for social media, welcoming a new customer to the agency, calling customers to schedule insurance reviews, coordinating an event, following up on referrals, helping organize the agency owner's schedule, or simply making sure a customer calling our office receives an exceptional experience. We're looking for someone who enjoys people, is extremely organized, communicates well, and gets satisfaction from turning ideas into action.Business Development & Customer EngagementA major focus of this position will be proactively creating opportunities for our team to have meaningful conversations with customers and prospective customers. You will:Develop and execute customer outreach campaignsContact existing customers to schedule insurance and financial reviewsConduct outbound calling and follow-up activitiesHelp identify customers who may benefit from additional conversations with our licensed teamCoordinate and schedule appointments for the agency owner and teamFollow up on leads, referrals, and prospective customersHelp develop referral opportunities with existing customers and community relationshipsTrack outreach efforts, appointments, campaigns, and resultsLook for creative ways to keep our agency connected with the people we serveThe objective isn't simply to make calls. We want someone who can think about who we should be talking to, why we should be talking to them, and how we can create a reason for that conversation.New Customer Concierge & OnboardingWe want new customers to immediately feel that choosing a local agency provides a different experience. You will help own that experience. Responsibilities may include:Personally welcoming new customers to the agencyHelping customers understand how to contact and work with our officeMaking sure customer information and onboarding activities are completedIntroducing customers to available services and resourcesCoordinating follow-up conversations with appropriate team membersChecking in with customers after joining the agencyIdentifying opportunities for additional conversations based on customer needsMaking sure important follow-up items don't fall through the cracksMarketing & Social MediaYou will help keep our agency visible and connected within the community. Responsibilities may include:Creating and coordinating social media contentMaintaining a consistent social media presence for the agencyDeveloping customer outreach campaignsHelping coordinate digital, email, direct-mail, and community marketing effortsPromoting agency events and community involvementCoordinating customer appreciation initiativesHelping manage online review and referral initiativesWorking with the agency owner and outside marketing partnersTracking campaign activity and resultsBringing new marketing and business-development ideas to the tableWe're not looking for someone who simply waits to be given something to post. We want someone who enjoys asking, "What could we do next?"Customer Service & Office SupportBusiness development starts with taking great care of the people who already do business with us. You will also:Answer incoming telephone callsAssist customers with routine questions and requestsDirect customers to the appropriate team member when neededHelp manage incoming emails, messages, and follow-up itemsProvide additional front-office support during busy periodsHelp maintain an organized, welcoming and professional officeEvery interaction is an opportunity to provide an excellent customer experience.Agency Owner & Administrative SupportYou will work closely with the agency owner to help turn priorities and ideas into completed projects. Responsibilities may include:Managing and coordinating appointments and calendar itemsMaintaining follow-up lists and remindersHelping prioritize projects and outstanding itemsPreparing information for meetings and appointmentsCoordinating correspondence and communicationsOrganizing agency initiatives and projectsWorking with vendors and outside partnersAssisting with recruiting and onboarding activitiesTracking deadlines and ensuring projects continue moving forwardTaking ownership of special projectsSometimes the assignment may simply be: "Here's what I'm trying to accomplish. Figure out the best way for us to get it done."The right person for this position will enjoy that.Who We're Looking ForYou may be a great fit if you are:Exceptionally organizedOutgoing and comfortable starting conversationsConfident communicating by phone, email, text, and in personComfortable making outbound callsCreative and interested in marketing and social mediaAble to manage several projects at the same timeDetail-oriented without needing constant supervisionComfortable working toward measurable goalsResourceful when you don't immediately know the answerComfortable learning new technologyProfessional and discreet with confidential informationPositive and energeticSomeone who follows throughMost importantly, we're looking for someone who is proactive. If you see something that needs attention, address it. If you have an idea that could improve the customer experience, bring it forward. If you're given a project, take ownership of it. We don't expect you to know everything on day one. We do expect you to be willing to learn, ask questions, solve problems, and continually look for ways to make the agency better.Experience Previous insurance experience is helpful but not required. Experience in any of the following areas may translate particularly well:Business developmentMarketing or social mediaHospitality or concierge serviceExecutive or administrative supportCustomer serviceBanking or financial servicesInsuranceRecruitingOffice or project managementCompensation & Benefits$55,000–$70,000 annual base salary, depending on experience and qualifications Performance-based incentive opportunities Insurance stipend Paid vacation Paid holidays SIMPLE retirement plan with employer matching Professional development and insurance licensing opportunitiesAbout Our AgencyThe Craig Vickers State Farm Agency has served the Keene community since 2014. Our team works with customers throughout New Hampshire, Vermont, and Maine. We believe a great insurance agency should do more than process transactions. We want to know our customers, understand what's important to them, proactively identify opportunities to help, and create an experience that makes having a local agency valuable. This position will play an important role in helping us deliver that experience while continuing to grow our agency.