Account Manager

About MODE Global
MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings-spanning LTL, truckload, parcel, intermodal, air, and ocean-MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance.

Job Title - Account Manager
Chattanooga, TN (On-Site)
About the Role
We are looking for an Account Manager who is highly motivated, goal-oriented, and a strong communicator and succeeds in a fast-paced and competitive environment. Our Account Management team achieves margin and revenue growth, sets and maintains high standards of service and reliability and takes pride in their contributions. As such, we are committed to recruiting, training, and retaining intelligent and tenacious individuals. You will oversee every aspect of your clients' experience- everything from the fulfillment of a shipment to the long-term success of the partnership as well as prospect and on-board quality carriers to handle our growing volume of shipments.

What You'll Do

Manage customers with historical freight; grow and expand relationships with them

Develop, Grow, and Expand new customers onboarded by the Sales Team

Collaborate with Sales Team to ensure that customer needs are understood and supported

Achieve new volume, gross profit $, and % goals, new lanes/location goals and account growth goals, as applicable

Oversee and train operations to assist with daily tasks

Carrier Vetting

Provide useful and timely updates during shipment lifecycles

Identify cross selling opportunities

Source capacity to meet customer needs

Assist with team to establish SOP's for Truckload Operations

Provide creative solutions for complex transportation situations as they arise

What We're Looking For

Entrepreneurial and bold attitude paired with a confident personality

Proven ability to manage detail on multiple projects simultaneously

Strong understanding of truckload market, including all modes of transportation

Excellent verbal/written communication skills and follow-thru abilities.

Proactive problem-solving and negotiation aptitude.

Strong work ethic with team mentality.

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law

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