Onsite Account Manager

OVERVIEW

This position is responsible for maintaining and expanding relationships with existing customers. The onsite Account Manager (AM) assists in managing the customer account plan/budget, and communicating the needs and expectations of our customers. The AM understands Dialog Direct (a Qualfon company) competencies, ensures client satisfaction, understands the client’s strategic direction, and how the Company can best continue tosupport the developed relationship. This position must confidently present solutions and resolutions to potential business concerns or issues. The AM may be involved with contract negotiations and State of the Business meetings with Executive management.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

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RESPONSIBILITIES

Identifies new or expanded opportunity and understand exactly what is involved with the request

Works with Client Service Specialist(s) on day to day activities including but not limited to: inventory management, order challenges, project specifications, etc.

Understand how client budgets work in conjunction with how you should estimate a project, job or change

Communicates project/job assumptions, timeline requirements and contributes to the client solution internally, as well as with the Client

Conducts Start of Work Meetings as assigned

Meets with clients or stakeholders to provide project/job status updates and business reviews as required

Creates and maintains relationships within client organizations

Provides customer feedback to the organization regarding customer concerns, expectations and/or business problems

Reviews project metrics to identify important trends with the internal departmental teams

Handles billing reviews, credit and/or billing disputes

Manages purchase orders and resolves any concerns regarding purchase orders or contracts

Conducts follow-up meetings and communications on the client’s needs or concerns

Views customer needs as an opportunity and not an inconvenience

Understands and adheres to GMP, GDP, HIPAA , Safety and Security Guidelines

Ability to research trends in client’s industries and understands industry regulations/guidelines

Travel as required for client business

Creates customer account plans that meet company standards

All other duties assigned

QUALIFICATIONS

Bachelor degree preferably in business

Minimum of 2-4 years of experience in a related industry

Account management, e-commerce, and fulfillment experience is required

Above average communication skills (verbal and written)

Excellent presentation skills

Above-average interpersonal skills

Analytical skills/detail-oriented

Multi-tasking ability

Excellent organizational/time management skills

Creative problem-solving skills

Professionalism

Delegation/follow-up skills

Advanced MS Office proficiency is required

Team player with a collaborative and positive attitude

Ability to create timelines and identify program risks

Detailed oriented

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