Sr. Account Manager - Retail Media

Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Main Responsibilities
The Sr. Account Manager Level 3 is responsible for delivering best-in-class client experiences when working with The Collective. The Sr. Account Manager will strive to deliver fantastic customer service to drive client satisfaction and renewals. Acting as the primary day-to-day contact for Collective clients, the Sr. Account Manager is an expert in delivering strategic, data-driven upsell opportunities to clients while also ensuring seamless execution of programming, ensure on time launches and exceptional execution of Annual Plans.

The position is in office 2 days per week and will be based in Pleasanton CA, Fullerton CA, Boise ID, Plano TX, Itasca IL or NYC.

Become a trusted advisor for daily client needs by organizing and running status calls, monitoring deadlines for on-time campaign launches and working cross-functionally to identify areas of upsell where relevant to the customer

Responsible for identifying upsell opportunities in-flight and post-campaign to ensure repeat, growing partnership and working in collaboration with Client Partner counterpart to deliver holistic client plans

Advocate for the Voice of the Customer across the organization to build a best-in-class Retail Media Network

Ensures accurate CRM hygiene with an emphasis on post-IO signature to allow for accurate revenue tracking

Collaborates with Sales counterpart to advise and create material for T2T/ BR/ Lunch & Learns

Support and collaborate with merchandising partners

Customer-centric mindset with a deep understanding of client and category objectives to deliver best in class service

Strong ability to interpret and story tell with data, responsible for wrap reporting delivery, insights and upsell suggestions

Emphasis on cultivating customer loyalty and retention focusing on the client experience during the post-IO partnership

Works in lockstep with Sellers to ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs to achieve annual renewal and growth targets

Continuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome

Monitor and report on key metrics in-flight as relevant to keep customer up to date on the over value of their media investment

Continuously monitor, learn and develop knowledge of retail media landscape

Client travel as needed

We Are Looking For Candidates Who Possess The Following

6 plus years of Media/Retail/Account Management Experience

Exceptional organization and process development skills

Expert ability to story tell with data

Demonstrates strong presentation skills with ability to prep and present based on audience including up to VP Level

Strong ability to foster partnerships with merchandising partners

We Also Provide a Variety Of Benefits Including

Competitive wages paid weekly

Access to up to 50% of your earned wages before payday, via our partnership with Stream

Associate discounts

Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)

Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits

Leaders invested in your training, career growth and development

An inclusive work environment with talented colleagues who reflect the communities we serve

A copy of the full job description can be made available to you.

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