Sr. Account Manager - Retail Media

Sr. Account Manager Level 3Why choose us?Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.Main responsibilities:The Sr. Account Manager Level 3 is responsible for delivering best-in-class client experiences when working with The Collective. The Sr. Account Manager will strive to deliver fantastic customer service to drive client satisfaction and renewals. Acting as the primary day-to-day contact for Collective clients, the Sr. Account Manager is an expert in delivering strategic, data-driven upsell opportunities to clients while also ensuring seamless execution of programming, ensure on time launches and exceptional execution of Annual Plans.The position is in office 4 days per week and will be based in Pleasanton CA, Fullerton CA, Boise ID, Plano TX, Itasca IL or NYC.Become a trusted advisor for daily client needs by organizing and running status calls, monitoring deadlines for on-time campaign launches and working cross-functionally to identify areas of upsell where relevant to the customerResponsible for identifying upsell opportunities in-flight and post-campaign to ensure repeat, growing partnership and working in collaboration with Client Partner counterpart to deliver holistic client plansAdvocate for the Voice of the Customer across the organization to build a best-in-class Retail Media NetworkEnsures accurate CRM hygiene with an emphasis on post-IO signature to allow for accurate revenue trackingCollaborates with Sales counterpart to advise and create material for T2T/ BR/ Lunch & LearnsSupport and collaborate with merchandising partnersCustomer-centric mindset with a deep understanding of client and category objectives to deliver best in class serviceStrong ability to interpret and story tell with data, responsible for wrap reporting delivery, insights and upsell suggestionsEmphasis on cultivating customer loyalty and retention focusing on the client experience during the post-IO partnershipWorks in lockstep with Sellers to ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs to achieve annual renewal and growth targetsContinuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcomeMonitor and report on key metrics in-flight as relevant to keep customer up to date on the over value of their media investmentContinuously monitor, learn and develop knowledge of retail media landscapeClient travel as neededWe are looking for candidates who possess the following:6 plus years of Media/Retail/Account Management ExperienceExceptional organization and process development skillsExpert ability to story tell with dataDemonstrates strong presentation skills with ability to prep and present based on audience including up to VP LevelStrong ability to foster partnerships with merchandising partnersWe also provide a variety of benefits including:Competitive wages paid weeklyAccess to up to 50% of your earned wages before payday, via our partnership with StreamAssociate discountsHealth and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI BenefitsLeaders invested in your training, career growth and developmentAn inclusive work environment with talented colleagues who reflect the communities we serveOur Values – Click below to view video: ACI Values