Excell is hiring: Audio Visual Technician in Princeton

Lead Audio Visual Technician

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Lead Audio Visual Technician to join their team onsite in Princeton, NJ. This technician serves as the senior AV resource responsible for conference room technology, executive event support, hybrid corporate meetings, and related collaboration environments. The role combines advanced hands-on technical support with coordination, mentoring, training, documentation, and continuous improvement responsibilities. The Lead works across AV, Desktop Support, Facilities, Network Support, meeting organizers, and third-party vendors to promote consistent execution and reliable service delivery.
Responsibilities

Serve as the on-site senior AV technician and primary technical escalation point for complex conference room, hybrid event, and executive support issues
Coordinate daily AV activities among AV technicians, Desktop Support technicians, Facilities personnel, Network Support teams, meeting organizers, and third-party vendors
Lead cross-functional troubleshooting and root-cause analysis for recurring AV incidents, and drive corrective actions to completion
Assist management with workload priorities and resource coordination for executive meetings, town halls, large events, technology refreshes, and other high-visibility activities
Establish, document, and reinforce AV operating standards, support procedures, and technical best practices
Mentor and coach AV and Desktop Support personnel, promote cross-training, and provide structured knowledge transfer
Develop, maintain, and deliver recurring in-service training that improves technician readiness, service consistency, and supplemental AV coverage
Identify technical or procedural knowledge gaps and implement targeted training and documentation improvements
Serve as an AV subject matter expert and provide recommendations for room upgrades, technology refreshes, operational improvements, and support readiness
AV Operations and Event Support

Provide advanced audio/visual support for ETS conference rooms, training facilities, executive meetings, and corporate events
Plan, coordinate, and support onsite, remote, and hybrid meetings, including corporate events with 200 or more attendees using professional-quality audio and video equipment
Configure, monitor, troubleshoot, and maintain enterprise AV systems, conference room technologies, and collaboration platforms
Support live events in which presenters and audience members may be split between the presentation location and remote connections
Provide real-time troubleshooting during executive meetings, town halls, board meetings, and other critical business events
Work with meeting organizers and Facilities teams on room configuration, event setup, testing, execution, and post-event restoration
Training and Knowledge Management

Develop and deliver instructor-led, hands-on, and refresher in-service training for AV and Desktop Support technicians as needed or requested
Create and maintain standard operating procedures, quick-reference guides, knowledge articles, conference room instructions, and training materials
Conduct onboarding, mentoring, coaching, and knowledge-transfer sessions for new and existing support personnel
Deliver end-user instruction on conference room technology and collaboration platforms when requested
Assess recurring incident trends for root causes and potential elimination or standard workarounds
Technology, Asset, and Vendor Support

Support Microsoft Teams, Microsoft Teams Rooms, Zoom, Poly room systems, Crestron environments, cameras, microphones, analog mixers, displays, and related presentation technologies
Deploy, administer, and troubleshoot Poly TC8, X50, and X70 solutions, including Poly device access and Poly Lens management tools
Connect and support Windows laptops, Mac devices, tablets, and mobile technologies within conference room environments
Apply IP networking knowledge when diagnosing AV endpoint, connectivity, and collaboration-system issues
Monitor and maintain AV equipment, inventories, operational health, and lifecycle activities across supported conference rooms and locations
Coordinate third-party vendor activities for Network Support, Crestron maintenance, equipment repair, room upgrades, and other specialized services
Assist with ordering AV equipment, team supplies, and department materials
Skills and Qualifications

Minimum 5+ years of experience supporting enterprise audio/visual technologies
Experience providing white-glove support to executive leadership
Experience supporting large corporate meetings, presentations, live events, and hybrid events
Demonstrated experience coordinating work across multiple technical and operational support teams
Experience providing technical leadership without relying on direct reporting authority
Advanced knowledge of sound, video, lighting, conferencing, and integrated room technologies
Experience with Microsoft Teams, Microsoft Teams Rooms, Zoom, and related collaboration platforms
Experience with Poly TC8, X50, X70, Poly device troubleshooting, and Poly Lens
Knowledge of Crestron AV systems and integrated room-control environments
Experience supporting microphones, analog mixers, cameras, displays, presentation technologies, computers, and IP networking systems
Advanced analytical and troubleshooting abilities, with the ability to independently prioritize competing projects and incidents
Proven ability to lead by influence and coordinate work across technical and non-technical teams
Demonstrated ability to mentor, coach, and train technical personnel
Strong presentation and instructional skills, including the ability to prepare and deliver effective in-service training
Experience developing technical documentation, SOPs, quick-reference materials, and structured learning content
Excellent written, verbal, interpersonal, organizational, and stakeholder-management skills
Ability to explain technical concepts clearly to technical personnel, meeting organizers, executives, and end users
Strong attention to detail and commitment to consistent service execution
Ability to work independently with minimal supervision while coordinating effectively with the broader support organization
Wage Range: The rate for this position is between $27.75 - $37.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. Equal Employment Opportunity: CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com. Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.