Owning the technical documentation and customer-facing messaging processes, the long-term contract Technical Writer & Customer Support Engineer will work remotely to support cloud platform engineering initiatives, providing first-line technical support and coordinating between platform engineers and customers using AWS-based cloud offerings.
Key responsibilities
Develop and maintain technical documentation, including how-to guides, runbooks, and knowledge-base articles in Confluence
Provide first-line technical support through Webex and Jira, managing issue triage and customer communications
Coordinate with engineering teams on release notes and customer-facing communications while ensuring documentation processes meet established SLAs
Required qualifications
6+ years of experience in technical writing or technical customer support
Strong technical writing skills with the ability to translate complex engineering concepts for diverse audiences
Working knowledge of AWS services such as IAM, VPC, EC2, and S3
Hands-on experience with Confluence, Jira, and GitHub
Experience supporting cloud platforms or enterprise technology environments is highly preferred
Technical Writer & Support Engineer
Virtual Vocations Inc · New York, NY, USA ·
- Job type:
- Contract