Technical Writer and Support Engineer

Combining technical documentation expertise with customer support experience, the fully remote Technical Writer & Customer Support Engineer will create and maintain documentation, respond to customer inquiries, and collaborate with cross-functional teams in the cloud technology and government compliance industry.
Key responsibilities

Create, maintain, and enhance technical documentation including user guides and knowledge base articles
Respond to customer inquiries and technical support requests, troubleshooting issues and providing timely resolutions
Collaborate with engineering and product teams to translate complex technical concepts into user-friendly content

Required qualifications

3+ years of technical writing experience in software or cloud environments
Hands-on knowledge of AWS services and cloud infrastructure concepts
Experience with Jira, Confluence, and GitHub for documentation management
Background in customer support through ticketing systems or chat platforms
Experience with cloud offerings, SaaS products, or regulated technology solutions is preferred