Account Manager, Experiential Marketing

Framework Group is looking for an experienced Account Manager to join our Brand Division. This role sits at the intersection of client relationship management, scope development and account growth. We’re looking for someone with a strong agency account management or experiential client services background who understands experiential marketing and can independently manage client relationships while identifying opportunities to grow existing business.

You’ll serve as the day-to-day relationship lead for assigned accounts, translating client needs into clear scopes and actionable briefs while partnering closely with our production and operations teams to move programs from concept through execution.

You’ll work across experiential programs in action sports, music, motorsports and lifestyle categories, partnering closely with our production team to bring brand experiences to life.

This is a client-facing role for someone who can build trusted relationships, manage competing priorities and understand both the creative and commercial sides of experiential work.

What you’ll own:

Manage day-to-day client relationships and communication across assigned accounts

Lead weekly client status calls and maintain clear status documentation

Manage client approvals across creative, scope and schedule against production deadlines

Serve as the primary point of contact for client requests, routing internally or escalating when appropriate

Monitor client satisfaction and identify relationship risks early

Translate client requirements into clear briefs and scopes for internal production teams

Develop scope for programs that are not yet fully defined

Support statement of work development with clear client-facing scope language

Manage change order documentation from identification through client approval

Identify and develop opportunities to grow revenue within existing accounts, partnering with senior leadership on commercial terms

Build relationships across client organizations beyond the primary day-to-day contact

Support proposal development and new business pitches

Maintain pipeline documentation and support development of capability materials and case studies

Produce post-event recaps and maintain client reporting between activations

Prepare quarterly business review materials

What we’re looking for:

6+ years of client-facing experience in agency account management, client services, experiential marketing or brand activations

Professional experience in experiential marketing, sponsorship marketing or brand activations, including independent ownership of day-to-day client relationships

Demonstrated experience growing existing client accounts and the ability to speak directly to revenue outcomes

Ability to independently manage senior-level client relationships

Strong written communication skills across briefs, proposals, scopes and client reporting

Commercial fluency and confidence discussing scope, budgets and program requirements with clients

Strong organizational skills with the ability to manage multiple accounts, programs and deadlines simultaneously

Authorization to work in the United States

Preferred qualifications:

Bachelor’s degree or equivalent professional experience

Action sports, music, motorsports or lifestyle brand experience

Experience supporting new business pitches in an agency environment

Familiarity with experiential production and activation workflows

Experience developing scopes of work, managing client approvals and change orders

This role is based out of Framework Group’s San Clemente office and requires regular in-person collaboration with our Brand, production and operations teams.

If you’re an experienced account manager who knows how to build strong client relationships, turn client needs into actionable programs and grow business within existing accounts, we’d love to hear from you.

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