Accenture Song seeks an Experience Design Manager to lead AI-powered customer service experiences from discovery to deployment. You will manage multidisciplinary teams spanning product, conversation, and service design, shaping roadmaps and ensuring high-quality delivery across digital and conversational channels.
You’ll drive strategy, mentor designers, and collaborate with product managers, AI/NLP engineers, and CX stakeholders to create scalable, trustworthy experiences.
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Experience Design Lead—AI & Conversational UX
Accenture · New York, NY, USA ·
- Job type:
- Full Time