Capital One seeks a Product Design Director to lead the Frontline Servicing Experiences design team, shaping live‑call, information‑dense interfaces and the backend tooling that powers thousands of agents. You will drive end‑to‑end design strategy, establish patterns, and scale an AI‑driven frontend design system with product and engineering partners.
The ideal candidate brings 8+ years in product design, 3+ years leading teams, and a track record of influencing roadmaps, elevating customer
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