Senior Account Manager

Senior Account ManagerAs Senior Account Manager, you'll serve as the strategic partner and primary point of contact for a portfolio of mission-driven client accounts—leading relationships, driving growth, and ensuring exceptional project outcomes. This role is for someone who thrives at the intersection of strategic thinking, creative excellence, and relationship-building: someone who can juggle multiple accounts, lead with both empathy and rigor, and champion exceptional work that moves missions forward.You'll own the strategic relationship direction and health of your accounts, partnering closely with Project Managers who handle day-to-day delivery coordination. Reporting to the Senior Director of Client Services, you'll shape how Wide Eye delivers value to the organizations we serve—building trust, driving clarity, and creating outcomes that matter.To set you up for success, you'll have the support of our Senior Director of Client Services, collaborative agency leadership, and talented cross-functional teams, including Creative Directors, Interactive Strategists, designers, engineers, and Project Managers.Core ResponsibilitiesClient Partnership & Account Management (>80%)As the strategic owner and primary client contact for your portfolio, you'll be responsible for:Build and maintain trusted, one-on-one relationships with client stakeholders at all levels—from day-to-day contacts to executive leadership—serving as a strategic advisor who understands their goals, challenges, and organizational contextLead regular strategic check-ins to gather feedback, address challenges, and guide overall strategy direction, ensuring projects stay aligned and successfulTranslate client needs and organizational objectives into clear project requirements, creative briefs, and strategic recommendations that set teams up for strong executionCommunicate Wide Eye's point of view with confidence, navigating difficult conversations thoughtfully, pushing clients toward stronger outcomes, and earning buy-in on our expertisePartner closely with Project Managers to ensure seamless, on-time, on-budget delivery—you own account strategy and relationships; PMs own execution and coordinationNavigate multi-stakeholder dynamics to drive consensus, resolve interpersonal challenges, unblock decisions, and keep work moving forwardProactively identify client risks, challenges, and opportunities—bringing Wide Eye's full capabilities forward in creative, strategic ways that support client impact and agency growthGrow existing accounts through expanded services, deeper partnerships, and timely opportunities for new or adjacent workNegotiate contracts, extensions, amendments, and scope changesProvide strategic guidance and constructive feedback to peers and project teams, ensuring decisions stay aligned with client goals and contextMeasure and communicate project impact through success metrics, qualitative insights, and strategic analysisEnsure client partnerships align with Wide Eye's values, deliver measurable value, advance client missions, and support long-term relationship growthContribute to strengthening Wide Eye's client services best practices, tools, and processes, bringing forward ideas that improve how we scope, plan, collaborate, and deliver workBusiness Development Support (