Senior IT Helpdesk & AD Specialist

10 BTI Solutions, Inc. seeks a Tech Support/IT Helpdesk professional in Plano, TX to provide second-line support for laptops, desktops, mobiles, and peripherals in Windows environments.
You will troubleshoot Active Directory issues, support Office apps, and handle escalations from Tier 1. You will onboard/offboard users, manage access rights, provide after-hours VIP support, document incidents, assist with software deployment, and contribute to process improvements while complying with IT

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