Multi-Channel Patient Communications Specialist

Packapill Technologies is seeking a proactive customer support-oriented specialist in the United States. You will manage prioritized tickets, respond using templates or manager-approved messaging, and coordinate with teammates to resolve patient issues across phone, email, or SMS.
You will monitor all support channels to ensure SLA-aligned response times, update patient records, and help schedule appointments. A startup mindset—curiosity, initiative, and data-driven decision making—is essential.

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