Account Manager

Remote (US preferred) Full-time $70,000 – $110,000 / yr

About the Role
As an Account Manager at Mektra, you will be the primary relationship owner for our active client base. You will ensure projects stay on track, surface expansion opportunities, and turn satisfied clients into long-term partners and referral sources. This role bridges sales and delivery, making sure clients get maximum value from their investment.

Responsibilities

Serve as the day-to-day contact for assigned client accounts

Conduct regular check-ins to review project progress and gather feedback

Identify upsell and cross-sell opportunities within existing accounts

Coordinate with the development team to manage scope, timelines, and deliverables

Drive client retention and reduce churn through proactive relationship management

Generate referrals and case study content from satisfied clients

Qualifications

3+ years of account management or client success experience

Experience working with SMBs in a services or software environment

Strong organizational skills with the ability to manage multiple accounts simultaneously

Excellent communication skills, both written and verbal

Comfortable using project management and CRM tools

Nice to Have

Background in software development, web design, or digital marketing

Experience managing accounts in industries like real estate, home services, or professional services

Familiarity with agile project management methodologies

Track record of driving net revenue retention above 100%

#J-18808-Ljbffr