Account Manager

Account ManagerWorld Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We're growing - join our World Group family today!ContainerPort Group (CPG®) is an award-winning multimodal transportation company specializing in container drayage. We provide comprehensive container drayage and logistics solutions for customers throughout North America. We pride ourselves on meeting customer needs through a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts.ContainerPort Group, a World Group company, is currently looking for an adaptive and versatile person to join our family as an Account Manager to join our growing company! This will be a hybrid position, requiring at least 3 days in office per week, and we are open to this person sitting at any CPG location throughout the U.S.!The Account Manager is responsible for providing customer support to our valued clients, while assisting in growing the ContainerPort Group customer base, and will communicate with outside customers as well as internal departments.Duties and ResponsibilitiesCoordinating with internal teams on customer's logistical needs and updatesFollow-up with customers regarding current and projected availabilityCoordinate daily with other account managers, directors, and internal teamsDaily order updates in TMS software for customer shipmentsUtilize Salesforce to record and document customer recordsDaily review of non-invoice report with account managersOther duties as assignedEducation and ExperienceAt least 2-3 years of account management experience in intermodal/trucking required. Warehousing and manufacturing/distribution unfortunately does not apply.High School Diploma RequiredPossesses a high degree of initiativeExcellent customer service and interpersonal skillsAbove average communication skills (verbal, written) required using different tools (text, email, phone, video)Effective communication with cross-functional stakeholdersAttention to detailMust be computer literate and able to use the Microsoft Office SuiteAbility to multi-task in a dynamic work environmentPhysical RequirementsRegularly required to talk and hearAbility to sit for extended periods of timeAbility to perform desk-based computer tasksWorking ConditionsNormal office working conditions with medium noise level in an open environmentAbility to work outside normal business hours, as neededHybrid work scheduleBenefits/PerksCompetitive compensationComprehensive Benefits package:Medical, Prescription, Dental, VisionLife, AD&D, & Disability insuranceEmployee Assistance ProgramFinancial planning401(k) plan with up to 6% company matchPaid Time OffFlexible work arrangementsInternal Mobility & professional development opportunitiesTuition assistanceBonus EligibilityEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.