Eat Jacob, based in New York City, is seeking a hands-on leader to build and guide customer experience and retention programs. You will own multichannel support, create scalable processes, and advocate for the customer across product and operations.
This full-time role requires leadership and a customer-first mindset to deepen loyalty and drive repeat engagement. You will work in-office in NYC, shaping experiences like subscriber benefits, gifts, and early access to products, while collaborating
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