Senior Account Manager

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. We are seeking a dynamic and high-performing Sr. Account Manager to drive client success through exceptional account leadership, operational excellence, and strategic partnership. In this role, you will serve as a key liaison between clients, account teams, and internal stakeholders, ensuring seamless execution, strong client relationships, and achievement of business objectives. Reporting to the Account Director, you will partner with cross-functional teams to deliver value-driven solutions and support client growth. This is a hybrid opportunity. The ideal candidate is highly organized, adaptable, and detail-oriented, with strong project management and client services experience. They understand account operations, communicate effectively across teams, and proactively identify opportunities to improve client outcomes while driving operational excellence.
Key Responsibilities Manage a portfolio of clients with varying levels of complexity, scope, and allocation while balancing competing priorities and delivering exceptional client service. Serve as a primary client contact, leading meetings, managing stakeholder relationships, and ensuring alignment across internal and client teams. Demonstrate expertise in operational processes, ensuring seamless execution and serving as a trusted advisor to account teams. Own revenue forecasting and opportunity management, ensuring forecast accuracy and proactively communicating risks and opportunities. Anticipate client needs, identify risks and growth opportunities, and support the development of strategies that drive long-term client success. Lead client business reviews and translate performance insights into actionable recommendations. Partner with cross-functional teams to deliver high-quality client solutions, oversee deliverables, and manage change requests and proposals. Drive account planning activities, including account reviews, stakeholder mapping, and account health assessments. Foster strong client relationships that support customer satisfaction, retention, and revenue growth. Provide proactive communication that drives alignment, manages expectations, and mitigates risk.
People & Team Leadership Build and maintain strong relationships with client stakeholders and internal teams to foster collaboration and successful account outcomes. Engage clients through regular updates, performance discussions, and strategic recommendations. Lead and motivate cross-functional teams to deliver best-in-class work in a productive and collaborative environment. Support team members and contribute positively to team culture and morale. Build trust and credibility through operational excellence and accountability. Continuously strengthen business acumen and technical expertise through training, coaching, and professional development.
Business Development & Financial Management Identify client needs, business challenges, and growth opportunities, escalating potential expansion opportunities to leadership when appropriate. Lead Statements of Work (SOW) renewals, change orders, and related contractual processes in partnership with clients and internal teams. Support account growth through market research, strategic analysis, and business development activities. Manage account financials, including forecasting, revenue recognition, invoicing, collections, and overall account health. Leverage Power BI and financial reporting tools to analyze trends, communicate performance insights, and support business decisions. Monitor deal economics and proactively identify risks, variances, and optimization opportunities to improve account performance.
Qualifications Bachelor's degree required. 5-7+ years of experience in client services, account management, or a combination of agency and relevant client-side experience. 5+ years of experience collaborating with remote and distributed teams. 3+ years of project management experience. Proven ability to manage client relationships, navigate complex situations, and develop effective solutions. Experience with financial forecasting, revenue management, and account operations. Experience working in a fast-paced, client-focused environment.
Skills & Competencies Strong communication, presentation, storytelling, and insight delivery skills. Exceptional organization, collaboration, and time management abilities. Self-motivated, solution-oriented, and highly ethical approach to work. Strong relationship-building and stakeholder management skills. Analytical mindset with the ability to identify trends, risks, and opportunities. Adaptability and comfort working in a dynamic, evolving environment. Growth mindset with a commitment to continuous learning and professional development.
Benefits Medical, vision, and dental insurance
Life insurance
Short-term and long-term disability insurance
401k
Flexible paid time off
At least 15 paid holidays per year
Paid sick and safe leave
Paid parental leave
Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.
Location: USA - Remote - Maryland
Brand: Merkle
Time Type: Full time
Contract Type: Permanent
Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.
About dentsu For over 120 years, innovation has been a core tenet of our offering - exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact.
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