Account Manager

Senior Account Manager (Agency Client Lead)
We are hiring a Senior Account Manager to join our Account Services team.

This is a client leadership role. You will be the primary contact for assigned clients and will guide projects from strategy through execution. You will lead communication, organize work internally and help clients understand what needs to happen, why it matters and how we will accomplish it.

You are not simply relaying messages between client and creative teams. You are managing the relationship, establishing strategies, plans and budgets, setting expectations and keeping momentum.

The right person is comfortable in a fast-paced agency environment with multiple clients, defined processes and accountability.

WHAT YOU'LL DO

Serve as the primary day-to-day contact for clients

Lead meetings, presentations and status calls

Set expectations around timelines, scope and deliverables

Guide clients through decisions and approvals
Build trust and long-term partnerships

Identify opportunities for additional work and growth

Translate client goals into actionable marketing strategies and plans

Write clear briefs, provide direction and inspire internal teams

Gather research and insights to support recommendations

Ensure work aligns with brand positioning and objectives

Project Execution

Coordinate with creative, digital, production and PR teams

Manage schedules, approvals and deliverables

Monitor scope and communicate changes proactively

Document meetings and distribute action items

Keep projects moving without requiring leadership intervention

Budget & Operations

Track estimates, budgets and billing accuracy

Coordinate approvals and change orders

Maintain organization within the agency project management system

Ensure projects are delivered efficiently and profitably

Growth & Business Development

Grow assigned accounts through strong service and trust

Support proposals and onboarding of new clients

Participate in presentations and strategic discussions

QUALIFICATIONS
Mandatory: Previous experience working at a marketing, advertising, branding or creative agency.

4 - 6+ years agency account service experience

Comfortable leading client calls and presentations

Ability to manage multiple clients simultaneously

Experience writing briefs and coordinating internal teams

Strong organization and follow-through

Ability to operate within structured processes and documentation

Strong written and verbal communication skills

Proficiency with Google Workspace

Experience with project management systems (Bonsai, Asana, Monday, ClickUp or similar)

A Plus

Public relations experience - media relations, press releases, events or launches

Based in Southwest Florida (Naples, Bonita Springs, Estero, Fort Myers, Marco Island)

Experience marketing luxury real estate developers, custom home builders or master-planned communities

Experience with websites or integrated marketing campaigns

Understanding of scopes, estimates and billing

WHO WILL SUCCEED HERE

You follow up consistently

You can confidently guide clients instead of waiting for direction

You can manage pressure, deadlines and multiple projects

You are innovative yet organized

You are comfortable having honest conversations

You anticipate potential issues and solve them proactively

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