Social Media Analyst - 32875

Description We are currently looking for aFull Time Social Media Analystto join our Social Media Strategic Analyst team located at the Public Affairs.
Summary Analyzes The Chickasaw Nation’s online presence and performance across social media platforms and provide actionable insights.
Responsibilities In-depth understanding of the Social Media Management Tool (Sprout), labels all posts with appropriate tags for performance reports
Use social media analytics tools to assess the Chickasaw Nation content performance, audience engagement, and other digital data
Creates detailed reports analyzing data across social media platforms. Synthesizes that data to provide tangible insights to optimize content and enhance social media posts
Tracks, reports, and analyzes the Chickasaw Nation’s social media performance and presence through social media management tool (Sprout)
Compiles the results of campaigns and initiatives, creates social recap reports, and presents key takeaways after completion
Provides support compiling daily, weekly, and quarterly reports for departments, leadership and internal teams
Stays current on social media platform updates/changes and trends that can benefit our social media strategy
Assists with monitoring social media for mention of the Chickasaw Nation
Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
Completes all training and development requirements and participates in continuing education opportunities
Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
Maintains a clean, organized work area and ensures a safe environment
Maintains and promotes professionalism
Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
Adheres to Chickasaw Nation dress code standards
Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
Performs all other duties as assigned
Competencies Essential Must know how to analyze and interpret data with a basic understanding of percentages, statistics and math
Ability to accept criticism and constructive feedback
Able to follow instructions, both written and oral
Able to adhere to all scheduling and attendance requirements
Attention to detail, while simultaneously maintaining a broader business perspective
Honesty, truthfulness, reliability, accountability
Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
Develop and apply proficiency in computer systems and applications as required by role and responsibilities
Must have an in-depth understanding and daily use of social media platforms (including Facebook, Instagram, Pinterest, LinkedIn, and X
Strong leadership, communication, and interpersonal skills, with the ability to lead and motivate team members
Ability to multitask
Ability to plan, organize and follow through on assignments
Must work under hard deadlines
Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
Writes effective communications with team, departments, guests and management
Skills Essential Must have strong statistical analysis and research skills
Advanced skills using Microsoft Office Suite of products
Experience Essential 1 year directly related experience
Education Essential Bachelors Degree in directly related field
Essential Bachelor’s degree in accounting, business, economics, communications, marketing, or related field. Applicant must have one to three years of experience directly related to social media and the duties of this position.
Credentials Essential Standard Driver's License
Pass general background check
Working Conditions Essential Works in an office setting
Pass pre-employment drug test
Training *It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.
Mission, Vision & Core Values Mission To enhance the overall quality of life of the Chickasaw people.
Vision To be a nation of successful and united people with a strong cultural identity.
Core Values The Chickasaw People
Cultural Identity
Servant Leadership
Selflessness
Can Do Attitude
Perseverance
Stewardship
Trust and Respect
Loyalty
Honesty and Integrity
Teamwork

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