Supporting Cast is hiring: Remote Podcast Support Specialist (SaaS) in New York

Supporting Cast, a remote-friendly podcast monetization platform, is seeking a customer support specialist to help listeners sign up, log in, and manage subscriptions. You will be the friendly first contact, guiding users through onboarding and ensuring a smooth experience.
You'll respond to inquiries about billing, gifts, and the podcast app, troubleshoot issues, update accounts, and escalate bugs to the right team. A customer-first mindset and 1–2 years in SaaS support are ideal.

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