Podcast Support Specialist Job at Supporting Cast (Slate) in New York

Supporting Cast, Slate’s podcast membership platform, is hiring a part-time Podcast Support Specialist to be the first point of contact for podcast listeners. This remote, US-based role pays $19-22 per hour, is part-time (the exact weekly hours were not stated in the posting), and is handled by email, with no phone duties.
You will answer listener questions about signing up, logging in, subscriptions, billing, and setting up podcast apps. You will troubleshoot common listener problems, look up accounts to sort out billing discrepancies, issue refunds and receipts when needed, and keep internal FAQs and documentation current so the team can answer consistently.
The role asks for one to two years of customer support experience.

#J-18808-Ljbffr