Benchmade Knife Company is seeking a Customer Experience Manager to lead a dual-function team spanning direct-to-consumer service and dealer/B2B operations. You will guide 11 teammates across CX roles, drive performance metrics, and partner with IT, Product, Sales, and Marketing to scale the customer experience program.
Ideal candidates bring experience in consumer and B2B service, strong leadership, and fluency with CX tools like Zendesk and HubSpot.
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