Notion is seeking a CX Strategy & Ops Lead to design and execute customer support strategy at scale. You’ll partner with CX leadership and cross-functional teams to identify needs, prioritize improvements, and implement strategies, programs, and technology to deliver high-value, personalized support for a diverse user base.
You will define KPIs, stay ahead of industry trends, and leverage AI to boost CX efficiency across digital and human experiences.
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CX Strategy & Ops Lead: Scale Customer Experience
Hong Kong Next Generation Internet Society · San Francisco, CA, USA ·
- Pay:
- 230.000 - 260.000
- Job type:
- Full Time