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Customer Experience & Contact Center Strategy Lead

Hyundai Capital America · Irvine, CA, USA ·

Job type:
Full Time

Hyundai Capital America is seeking a Servicing & Loyalty Strategy Manager to advance Customer Service and Lease-End initiatives. You will analyze customer and operational data, build business cases, and lead cross-functional projects with internal teams, vendors, and OEM counterparts.

The role emphasizes improving service quality, efficiency, and compliance while shaping contact center roadmaps and stakeholder alignment across the organization.

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